Privacy Policy

Mango Plumbing Privacy Policy
Effective Date: March 25th

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Thank you for visiting Mango Plumbing (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the measures we take to protect it.

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1. Information We Collect

Information You Provide

Contact Details: We may collect your name, email address, phone number, and any information you include when you fill out our online forms (e.g., a description of your plumbing issue).

Consent to SMS: If you provide your phone number and opt in, we will collect your consent to send you text messages.

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Automatically Collected Information

Website Usage Data: When you visit our website, we may collect certain information automatically (e.g., IP address, browser type, pages visited). We use cookies or similar technologies to enhance your experience.

If you have any additional questions about what information we collect, please let us know.

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2. How We Use Your Information

-Providing Plumbing Services

We use your personal information to respond to inquiries about our plumbing services, schedule appointments, and follow up on service requests.

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-SMS/Text Communications

If you opt in, we send SMS text messages about appointment reminders, scheduling changes, or updates related to your plumbing issue.

Message and data rates may apply. Message frequency may vary. You can reply STOP to opt-out of further messaging or HELP for more information.

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-Email Communications

We may email you regarding your service requests, or to provide information about updates to our services.

If you wish to opt out of promotional emails, you can follow the unsubscribe instructions in the message.

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-Site Improvements & Analytics

We may use automatically collected data to understand how visitors use our site, improve user experience, and troubleshoot technical issues.

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3. 10DLC Compliance & Consent

-Opt-In Mechanism

If you provide your phone number via our contact form and check the consent box, you agree to receive text messages from Mango Plumbing.

If we collect phone numbers via other methods, such as email or verbal consent, we make the opt-in terms clear in our communication and in our carrier registration details.

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-Opt-Out

You may discontinue SMS communications at any time by replying STOP to any text message from us.

Frequency & Content

We send text messages related to plumbing services, including scheduling and service updates. We do not send adult content, lending offers, or any disallowed content under 10DLC rules.

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4. Data Sharing & “Carve-Out” for Phone Numbers

-Third Parties

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

-Legal Requirements

We may disclose personal information if required by law, court order, or governmental regulation, or to protect our rights and property.

If you have additional details on sharing practices or specific third-party partners, let me know so we can refine this section.

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5. Data Retention

We retain personal information (including phone numbers, if provided) only as long as necessary for business purposes, to comply with legal obligations, or as otherwise required by law.

If you opt out of SMS messages, we maintain a record of your opt-out request to ensure no further text communications are sent to your number.

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6. Security

We implement industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, or misuse.

However, no method of transmission or storage is entirely secure. If you have concerns about the security of your data, please reach out to us.

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7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we may have inadvertently collected information from a minor, please contact us so we can delete it.

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8. Your Choices & Rights

-Opt-Out of SMS: Text STOP at any time to unsubscribe.

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-Opt-Out of Email: Follow the unsubscribe instructions in our emails or contact us directly.

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-Access or Delete Data: You can request a copy, update, or deletion of your personal information by contacting us (see “Contact Us” below). We will respond in accordance with applicable laws.

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9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. When we do, we will revise the “Effective Date” at the top. If the changes materially affect how we handle your information, we will take reasonable steps to inform you (e.g., website banner, email notice).

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10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Mango Plumbing
217 Remuda dr. Liberty Hill, TX 78642
Email: customerservice@callmango.com
Phone: 512-537-8767

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​This privacy policy applies to all data collected via our website, webforms, SMS messaging, and customer communications.